Our Lifetime Trade-In Policy applies to all electrical items.

If there is a fault with your product that occurs outside of the warranty period (that is, outside of either 3-years or 5-years), then you may recieve a new replacement product for a 50% discount off the retail price.

If at any stage you would like a newly released model of the same product that you purchased, then you may trade-in your existing purchase to recieve the new product for a 50% discount off the purchase price.

To contact us, please reach us at:

By Mail: GetGlow Pty Limited, 903/50 Clarence St, Sydney NSW 2000 (9th level of building 50)

By Email: